Senior Advisor Transition Specialist

Who we are:
Harbourfront Wealth Management Inc. is a dynamic industry leader specializing in financial services and wealth management.  We are a fast-growing employee-owned firm and IIROC registered securities dealer. The firm provides financial services and holistic wealth management solutions for mid to high-net-worth individuals. At Harbourfront Wealth Management, our core values start with the belief that great people make great companies. Our head office is in downtown Vancouver with over twenty branches across Canada. 

Career opportunity:
We currently have a career opportunity for a Senior Advisor Transition Specialist. This role can either be located at our head office in Vancouver, BC as a hybrid position, or can be a remote position based out of another province. We are currently looking for an individual, well versed in the retail and business processing operations of a full-service brokerage firm to support and act as a liaison between sales and operations personnel. The responsibilities of this role are wide-ranging and may include the requirements to travel on short notice.

Key responsibilities

• Assist with training new team members on current processes and responsibilities
• Main point of contact for prioritized and escalated inquiries
• Directly support the Manager of Advisor Transitions in assisting with the onboarding of Investment Advisors
• Assist with the onboarding process of new advisory teams, conduct training, create new account opening packages, clarify operations policies/procedures and documentation requirements, and collaborate with other internal departments, to effectively complete their full transition
• Lead trainer for Investment Advisor training sessions, involving small group presentations
• Monitor mailboxes and respond to all general inquiries, processing issues, and service requests throughout the team’s onboarding period
• Provide follow-up training and assist with their navigation of various third-party operating systems
• Create and update the transition Smartsheet tracker, ensure all required tasks are completed within established timeline to ensure a smooth transfer of the advisor’s book of business
• Provide initial onsite training, servicing, and support as required
• Create new and/or update existing account templates in our DocuSign application
• Complete project items/tasks and other duties when assigned

Ideal candidate qualifications:

• 5 + years of financial service industry experience, preferably, with an IIROC Investment Dealer
• Familiar with brokerage back-office operations, objectives, and initiatives
• Minimum 1 year experience with National Bank Independent Network (NBIN) service relationship and operating systems
• Strong knowledge with various types of Registered Plans products, and ability to answer any relevant inquiries
• Experience in Project Management is considered an asset
• High level of people skills, critical thinking, and ability to operate in a dynamic, fast-paced environment
• Possess solid project and organizational skills with a focus on completing assigned tasks efficiently
• Ability to work independently, accurately, and in a timely matter
• Strong acumen for decision making and ability prioritize tasks
• Willing to travel
• Exceptional written and oral communication skills
• Exceptional flexibility and strong time management skills to adapt to shifting priorities to meet deadlines
• Effective team player, positive attitude, and strong collaboration skills
• Ability to learn and adapt quickly, is results driven, and thrives within a fast-paced environment
• Strong analytical skills, along with a keen eye for detail to apply critical thinking to solve complex problems
• Proficiency with MS Office applications
• Relevant experience in the Wealth Management industry
• Knowledge of NBIN back-office processes and various applications
• Proficiency with DocuSign application

Diversity and Inclusion:
Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.