Manager, Operations

Website Harbourfront Wealth Management

Who we are:

Harbourfront Wealth Management Inc. is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing CIRO registered securities dealer. The firm provides financial services and holistic wealth management solutions for mid to high-net-worth individuals. At Harbourfront Wealth Management, our core values start with the belief that great people make great companies. Our head office is in downtown Vancouver with over twenty-eight branches across Canada.


Career opportunity:

We currently have a career opportunity for a Manager, Operations to supplement our operations department and support the Harbourfront Group of Companies. This role will be a hybrid position based out of our head office in Vancouver, BC and will be reporting to the Director, Operations & Transition Services. We are looking for a motivated, high performing, results driven candidate. The ideal candidate will have superior people management skills with a core understanding of CIRO registered Wealth Management firm back office operational processes and procedures.


You will be responsible for:

  • Acting as the primary liaison with National Banks Independent Network (NBIN), Harbourfront’s Carrying Broker;
  • Working collaboratively with senior management to support the business planning process;
  • Providing firm wide training and support to personnel on operational tasks and inquiries;
  • Overseeing the Operations & Advisor Support Teams and assisting with the IA onboarding process, including training and transition support as required;
  • Supervising and leading the firm’s operational procedure development initiatives stemming from regulatory or other requirements;
  • Project management & implementation process, and subsequently post go-live;
  • Ensuring the Operations department is properly staffed for projected growth and IA Team onboarding;
  • Supporting the Operations Team in their day-to-day tasks as required, such as:
    • Client account documentation;
    • Administration of fee-based accounts;
    • Administrative tasks relating to EFTs, Internal transfers, branch deposits;
    • Reviewing new account forms, Registered Account applications, EFT, transfer and other accompanying account documentation for completeness and compliance with regulatory requirements;
    • Communication and follow up with Advisor(s) with regards to documentation;
    • Ensuring that accounts are opened in a timely manner;
    • Responding to internal and branch documentation and process inquiries by email and by phone;

The ideal candidate for this position has:

  • 5+ years working within the wealth management industry at a management level, preferably at an CIRO registered firm;
  • 3-5 years of experience with National Banks Independent Network (NBIN) processes and systems;
  • Outstanding relationship management capabilities with strong analytical, marketing, communication and interpersonal skills;
  • Solid knowledge of the Wealth Management industry with deep understanding of Back Office procedures and processes
  • Proficiency with MS Office applications including but not limited to; Outlook, Excel, Word, and PowerPoint;
  • Has a proven ability to take initiative and will possess exceptional communication & training skills;
  • Ability to effectively multitask in a fast paced work environment with changing priorities;
  • Effective organizational, decision-making and problem solving skills;
  • Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook (CPH) is considered an asset;

Salary Range: $85,000 – $100,000 per annum (actual salary offered will be commensurate with education, experience, and internal parity).


Diversity and Inclusion

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.

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